When it comes to keeping your accounts secure, the best defense is still a good offense. That is why we recommend our members be proactive in updating their login IDs, changing their passwords, and contacting our team if they feel they have been the victim of fraud. In this article, we will walk you through the changes necessary to update your account information.
Key Takeaways:
- Do not use your member number as your login ID.
- Refresh your password every 3-12 months.
- Notify our team at (512) 836-5901 of suspected fraud activity – even if you believe the attempt was unsuccessful.
Why should I change my login?
If you are a longstanding member, there is a chance your login ID may still be your account number. Using your account number as your login ID makes it easier for fraudsters to identify sensitive information about you and attempt to use that information to access your online banking account.
How do I change my login ID?
Amplify makes it easy to change your login and password directly within online banking.
- Click on the Settings in online banking.
- Click on Security Preferences in the dropdown menu.
- Click on the Change Login ID button.
- Enter your new login ID and click save.
Please note that your new login ID must be between 6 and 15 characters and contain at least one letter.
How do I change my password?
If it has been a while since you updated your online banking password, now is a great time to do so.
- Click on Settings in online banking.
- Click on Security Preferences in the dropdown menu.
- Click on the Change Password button.
- Enter your current password and your new password.
Your new password will require a combination of characters, numbers, and special characters, so be sure to follow the instructions outlined in online banking. Visit the Amplify website for tips on creating strong passwords.
How often should I change my password?
You should change your password every three months or at least once a year. If you believe you are the victim of a fraud or phishing attempt, you should log into online banking and change your password immediately.
What if Amplify contacts me about my login ID or password?
Amplify may periodically email our members with security reminders and best practices to keep their account secure. Amplify will never reach out unsolicited and ask you to share your account information. If you think you have been contacted by a scammer, hang up and contact our team directly at (512) 836-5901. This will allow us to monitor your account for suspicious activity even if the fraud attempt was unsuccessful.