To protect your accounts from fraudulent activity, Amplify Credit Union monitors your transaction activity to identify uncharacteristic purchases. Our commitment to fraud detection is why we encourage our members to set a travel alert online if they plan to use their Amplify card(s) outside of the primary market. In this section, we'll explain how to set a travel alert online or by contacting our team.
- Notifying Amplify of the destination and dates of upcoming travel will prevent your transactions from being labeled as fraudulent.
- You can set a travel alert by sending a secure message to Amplify Credit Union in online banking or calling our contact center at (512) 836-5901 or toll-free at (800) 237-5087.
What is a Travel Notification?
One of the easiest ways to identify fraud is location. If you live in Austin but are suddenly racking up charges on your account in Ireland, this tells the security department at the credit union that your personal information may have been compromised. To avoid having your business trip or family vacation flagged as fraudulent activity, however, financial institutions like Amplify encourage members to notify them of your upcoming travel plans. After all, nothing ruins a vacation faster than waiting for the time zone to catch up with your current location so you can unlock your debit cards.
How Do I Set a Travel Notification Online?
The easiest way to set a travel notification is through Amplify's online banking platform. Once you have logged into your account on your desktop or mobile app, click on our Messages feature in our online banking sidebar. You will then be able to send a secure message to our support team with the location and travel dates for your upcoming trip.
If you are traveling domestically, please include the state and city to which you will be going. If traveling internationally, please include the country you will be visiting in your travel notice. The more information you can provide about your itinerary, the easier it will be to verify your purchases as authentic.
How Do I Set a Travel Notification Offline?
If you would prefer not to use online banking, you can also set a travel notification by calling our customer service team directly at (512) 836-5901 or toll-free at (800) 237-5087. As always, please be prepared to provide personal information before any changes to your account can be processed.