While mobile and online banking have made managing your accounts fast and easy, sometimes there’s no beating the convenience of a phone call. That’s why Amplify Credit Union continues to make important improvements to our automated phone system. In this section, we will explain some of the updates available with our new phone system, which will be available for members on Tuesday, April 8.

Key Takeaways: 

• On Tuesday, April 8, Amplify will upgrade to a new voice-activated phone system. 
• You can use our phone banking services by calling (512) 836-5901 or (800) 237-5087. 
• You will verify your account using your member number and a one-time passcode texted to the phone number associated with your account. 
• You can then bank by phone with voice prompts (such as, “Please list the last five transaction on my account”). 

How do I start banking by phone? 

Amplify’s phone system allows members to check their account balances and transaction history in just a few simple steps. 

• Call our Contact Center at (512) 836-5901 or (800) 237-5087. 
• Use our voice prompts to use phone banking, or request to speak with a contact center representative for assistance. 

To verify your member information, you will need access to your member number. You can find this number on each of your statements. From now on, each time you choose phone banking, you will be required to verify your identity using your member number and a one-time passcode. 

How do I use phone banking?

Once authenticated, the phone system will present you with a list of account types that apply to your membership. 

• Say the name of the account you wish to check (such as checking or savings). 
• If you have multiple member accounts, we also recommend that you rename your accounts in online banking for easier phone banking access. For example, if you maintain a second savings account for vacation planning, renaming this account "Vacation Savings" would allow you to provide simpler voice commands when banking by phone.
• Once the phone system provides the balance and transactions, you may select another account to listen to, request a Contact Center representative, or disconnect the call.

Remember: to provide your one-time passcode, it is important to only use our phone banking feature when you have access to the phone associated with your account. 

What information can I access via phone?

In addition to your account balances, our phone system will provide you with a recent list of transactions on the account you select. This phone system information is available to members even outside of our standard business hours.  

If you need additional information, you can ask to speak with a contact center representative at any time during normal business hours.