The Amplify Fraud Department has received multiple reports of members being contacted by individuals impersonating Amplify Credit Union employees. The individuals are contacting members via text or phone call and asking for personal details to gain fraudulent access to accounts and debit cards. 

Key Takeaways:

• Bad actors are impersonating Amplify employees in order to get access to financial accounts.
• Amplify employees will never contact our members directly to verify your PIN, Secure Access Codes, the last four digits of your debit card number, or the CVV on the back of your card. 
• If you think your account has been compromised, please contact us at (512) 836-5901 or toll-free at (800) 237-5087.

What is spoofing?

Spoofing is a type of scam where fraudsters will disguise their contact information - such as a phone number or email address - to pretend to represent an organization. In the case of financial institutions like Amplify, fraudsters may try to access secure account information by calling a customer directly and asking them to verify the information contained in one-time codes or push notifications.

How do I know when someone is pretending to work for Amplify?

Amplify employees will never contact our members directly to verify your personal identification number (PIN), one-time secure access codes (SAC), the last four digits of your debit card number, or the CVV on the back of your card. We may verify personal details when you contact us, but we will never reach out to you unexpectedly to verify personal details or information.

When someone attempts to scam a member, these calls and texts may look like they are coming from Amplify. Scammers can use technology to spoof our phone number and make it look like a legitimate call from us. Because of ongoing market and economic factors, spoofing attempts are on the rise at banks and credit unions across Central Texas.

What do I do if I think I've been contacted by a scammer?

While being the target of a scam can be frightening, there are several ways to keep your information secure. Follow the steps below to prevent unwanted actors from accessing your bank accounts.

• If you get a call regarding your Amplify accounts that you believe may be fraudulent, hang up immediately. Do not give them any information. 
• If you get a text message asking about your Amplify account or any personal details, do not respond. Do not click on any links.
• Call our Contact Center at (512) 836-5901 or toll-free at (800) 237-5087 to report any fraudulent events or messages.
• If you suspect fraudulent debit card activity, contact Amplify at (855) 943-4294.
• Continue to monitor your accounts for any further fraudulent activity.

Our customer service team is standing by to help you challenge fraudulent activity. Please remember: when it comes to fraud, speed is one of the most important factors. If you believe there is fraudulent activity within your account, please notify us as soon as possible.