At Amplify Credit Union, our biggest concern is the security of our members and employees. To provide a safe experience for our visitors, we have policies when conducting business at an Amplify branch. In this article, we’ll outline our policies on face coverings, head coverings, and handguns in particular.  

Key Takeaways:

• Amplify may ask members to remove sunglasses, hats, or head coverings when entering a branch.
• Amplify may also ask members to temporarily lower face masks to verify their identity before conducting a transaction.
• Members are also prevented from openly carrying handguns in branches.

What accessories are covered by our dress codes?

To ensure the safety of our members and staff, Amplify may require guests to remove the following items when entering a branch:

• Sunglasses
• Hats or head coverings
• Face masks

If you enter a branch wearing a head covering, you will be asked by an Amplify team member or security guard to remove that item and may be denied entry. In the case of face masks, you may be asked to temporarily lower your mask so that our team members can verify your identity.

Can I refuse to remove an item?

We understand that removing items like hats or sunglasses may require a small adjustment, but your help in adhering to this policy helps keep our members and employees safe. If there are circumstances where you are uncomfortable removing these items in public, you can request to meet with an Amplify representative in a private room to confirm your identity and conduct your business.

You can also choose to conduct your business remotely with a member of our virtual branch. Much like an in-person visit, these virtual appointments can assist you with questions or inquiries regarding your Amplify accounts. You can schedule an appointment with a member of our virtual branch by visiting our online scheduler.

What are Amplify’s firearm policies?

According to House Bill 910, Texas organizations have the right to prohibit the carrying of handguns, whether concealed or open carry, into their place of business. Amplify has made the decision to prohibit visitors from openly carrying handguns at branch locations. All Amplify locations will have a sign posted at each member entrance advising anyone entering our facility that firearms are not allowed.

Who do I contact with feedback on these policies?

If you have questions about this policy, or require special assistance, our team is always here to help. Please request to speak with a manager or assistant manager at your branch for immediate support.